Required checkout acknowledgements
5
Customer disclosures
Intelia service terms in plain language.
Intelia provides and manages your communications service using approved network and infrastructure partners. Customer screens keep provider details, internal references and commercial arrangements out of ordinary workflows unless a legal disclosure requires them.
Disclosure items
7
Customer-visible provider names
0
Disclosure pack
BRAND RELATIONSHIP
Intelia manages the service
Intelia provides your account, checkout, dashboard, billing, support and service management experience. Approved network and infrastructure partners may help deliver the underlying communications service.
NUMBERING
Numbering and availability
Telephone numbers remain subject to availability, identity checks, lawful use, regulatory duties, porting rules and network approval.
BILLING
One Intelia bill
You pay Intelia for the retail plan, agreed usage, allowances, storage, recordings, renewals and any accepted overage. Your price does not change because partner free allowances change.
COMPLIANCE
Verification may be required
Intelia may ask for identity, business, address or authority documents before activating, changing, porting or continuing a communications service.
CANCELLATION
Cancellation and porting
Cancellation, add-on removal and port-out requests can affect numbers, recordings, stored data, billing dates, final charges and service access.
RECORDING
Call recording responsibility
Recording features should be enabled only when your organisation has a lawful reason, caller notice, retention settings and access controls in place.
SERVICE OPERATION
Managed service operations
Intelia handles ordering, activation, routing, service changes, recovery and support from the Intelia workspace, while some actions may require partner review or network approval.